Refund policy

Refund Policy

We want you to be happy with what you ordered. If something isn't right, get in touch and we'll sort it out.

Returns

You can return unopened, unused items in their original packaging within 30 days of delivery. Because these are fragrance products, we can't accept returns on bottles that have been opened or used — the plastic stopper must still be in place.

Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong thing.

Damaged or wrong items

If your order arrives broken, leaking, or isn't what you ordered, email us a photo within 7 days of delivery. We'll send a replacement or issue a full refund, including shipping — you won't need to send anything back.

Refunds

Once we receive and check your return, we'll refund the original payment method within 5 business days. Depending on your bank, it can take a few more days to appear on your statement. Original shipping charges aren't refunded unless the return was our error.

Cancellations

Orders can be cancelled any time before they ship. Email us as soon as possible and we'll stop it if we can.

How to start a return

Email us with your order number and what's wrong. Please don't send anything back before you hear from us.